Refund Policy

REFUND POLICY

Web K Assistance LLC operates as a business and we expect clients to
understand and respect our policies. Our goal as a website designing and
managing company is to bring the highest value per dollar spent by our
clients, and in order to help us in that pursuit, we need to cover expenses
and fuel our operations. Therefore, we require payments to be made on time in respect to the services offered to our clients.

We understand that sometimes “life happens” and you may need a refund
on fees paid for services to Web K Assistance LLC. We try to be fair, and
create a policy that is a win-win for both parties. We will work with you to
make you satisfied with our work. However, if a refund is requested and
granted, all property created by Web K Assistance LLC including
graphics, content, and code, will remain the property of Web K Assistance
LLC.


Requests for the final portion of payment due on all projects are not made
until the project receives final approval from the client. Final payment is
due within 10 business days once the invoice is received.
By signing up for our services you acknowledge that you have read and
understand this Agreement and agree to be bound by its terms and
conditions.


GENERAL REFUND POLICY GUIDELINES
Website Design
Website design projects require extensive resources, consumes our time
and incurs internal expenses. Therefore, once a payment or deposit is
made, it is non-refundable. Payments for custom design projects (i.e.
custom logo designs and branding projects, full website designs, individual
page mockups and smaller design components within a website, etc.) and
custom development projects (i.e. php programming, WordPress CMS
custom development, WordPress Plugin custom development, etc.) are
made to us in increments as a courtesy to the client as well as discounted
for those who agree to pay in full, but if a project gets cancelled, delayed
or postponed by the client, then all monies paid will be retained by Web K
Assistance LLC and if applicable, an additional cost will be charged to the
client for all work completed beyond what was already paid for shall be
paid by the client. All projects that are completed as defined as the scope
of the work are non-refundable.


Website Maintenance
When adding new text and/or content to a page the client is responsible for
providing all text (in digital format) and images/photos. Unused hours do
not roll over to subsequent months. No refunds are provided for unused
hours. There are absolutely no refunds for any fees related to website
maintenance services. Our annual and monthly support plans are
dependent on the scope and size of a website and are quoted on an annual
basis. Especially for websites that we did not initially build, website
maintenance and upkeep require extensive upfront resources and time to
learn the setup, framework, and specifics of a new client’s website, thus we
require annual maintenance to be a paid in either a full yearly fee or a full
monthly fee unless determined otherwise.


How Refunds Are Processed:
If you have paid using your credit card – the money will be transferred
back to your credit card account within 10 business days after approval. If
you paid using a check or money order, your refund will be returned to
you by check